Return policy

The consumer is given the right to dissolve the agreement within 30 days after receipt of the order without giving reasons (right of withdrawal). The term starts from the moment the (entire) order is received by the consumer.

Returns can be registered via this link

Refund

The consumer is obliged to return the product to Geneasy within 14 days after making his right of withdrawal known.

We will automatically make any refunds to the account you used for payment. If you paid with Paypal/credit card, the refund will be made to the associated Paypal/credit card account. If you used a gift card for your purchase, we will credit the relevant amount to your gift card account. The amount will be refunded to the consumer's account within 10 working days.